Effective Date: February 24, 2026
GoodHelp AI (“we”, “us”, “our”) provides AI receptionist and related communication services for businesses. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website and services.
We are based in Alberta, Canada and handle personal information in accordance with applicable privacy laws, including Alberta’s Personal Information Protection Act (PIPA) and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
We may collect:
- Contact information such as name, email address, phone number, and business details.
- Information you submit through our contact form or during onboarding.
- Call-related data, including recordings, transcripts, call logs, and appointment details, depending on your service configuration.
- Technical data such as IP address, browser type, device information, and website usage data.
- Cookie and similar tracking data used for site functionality, security, and analytics.
How We Use Information
We use personal information to:
- Provide, operate, and improve our services.
- Respond to inquiries and provide customer support.
- Configure and manage AI call handling for client businesses.
- Send service-related communications, updates, and administrative notices.
- Maintain security, prevent misuse, and comply with legal obligations.
Consent
By providing personal information to us, you consent to our collection, use, and disclosure of that information as described in this policy, subject to applicable legal requirements. You may withdraw consent where permitted by law, but doing so may limit our ability to provide services.
How We Share Information
We do not sell personal information. We may share information with:
- Service providers that help us operate our business (for example hosting, telephony, analytics, scheduling, and support tools).
- Professional advisors such as legal or accounting providers, where required.
- Regulators, law enforcement, or other parties where required by law or valid legal process.
- Successors in connection with a merger, acquisition, financing, or sale of business assets.
Data Storage and Retention
We retain personal information only as long as necessary for business and legal purposes. Retention periods may vary depending on the type of information, contractual terms, and applicable legal obligations.
Some service providers may store or process data outside Alberta or Canada. Where this occurs, information may be subject to the laws of those jurisdictions.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Subject to applicable law, you may request access to personal information we hold about you and request corrections if information is inaccurate. You may also ask questions about our privacy practices or make a complaint.
Third-Party Links and Services
Our website or services may include links to third-party websites or integrations. We are not responsible for third-party privacy practices. Please review their policies directly.
Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.
Contact Us
For privacy questions or requests, contact us at info@goodhelpai.ca.